Who we are
ESN London Ltd, 51 St Andrew’s Mews, London, N16 5HR, England. Telephone +44 (0) 7946 636427.
We are responsible for the personal information described in this policy.
Information this website collects
When you submit an enquiry through our website forms or telephone us, we collect the details you provide: your name, company name, email address, telephone number, commodity interest, and message. This website does not use advertising trackers, third-party analytics cookies, or public user accounts.
Like most websites, the servers that host it automatically record limited technical information when pages are requested, such as your IP address, browser type, the page requested and the time of the request. This information is used only to deliver the website securely and reliably, and is retained by our hosting provider for a limited period.
When you contact us
If you contact us through our website enquiry forms or telephone us, we use the information you share to respond to your enquiry, evaluate your commodity requirements, and discuss appropriate next steps.
We rely on our legitimate interests in responding to enquiries or, where relevant, on steps taken at your request before entering into a contract. We keep this information only for as long as necessary for these purposes, or as required by law.
Sharing information
We do not sell personal information. We share it only where needed to operate this website and deliver transactional communications (for example, with our hosting provider and Resend for transactional email delivery) or where required by law.
Links to other services
The “Get directions” link opens Google Maps, which is operated by Google and governed by Google’s privacy policy (opens in a new tab). Telephone links open your device’s own calling application.
Your rights
Under UK data protection law you have rights in relation to your personal information, subject to certain conditions. These include the right to:
- access the personal information we hold about you
- ask us to correct inaccurate information
- ask us to erase or restrict the use of your information
- object to our use of your information
To exercise any of these rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk (opens in a new tab).
Changes to this policy
We will update this policy if our handling of personal information or website features change.